Epson Printer 0x97 Error
What it means
Error code 0x97 means the Epson printer has detected an internal hardware problem — most often on the main board (motherboard) or another internal component — and has shut down to protect itself. It is most common on Epson WorkForce models such as the WF-3640, WF-3620, WF-4630, and WF-7610. Typical symptoms: the printer suddenly stops mid-task or won't start, and the screen or a computer message displays 'A printer error has occurred. Error code 0x97.'
Common causes of the 0x97 error
- An internal hardware fault on the printer's main board or a related component
- Clogged or malfunctioning printhead nozzles
- Outdated, interrupted, or corrupt firmware
- A paper jam or foreign object obstructing the print path
- A loose cartridge, cover, or cable connection inside the printer
How to fix the Epson Printer 0x97 error
- 1Power cycle the printerTurn the printer off and disconnect every cable (power, USB, Ethernet) and any peripherals. Press and hold the power button for one minute to drain residual charge. Reconnect everything and power back on, then test a print.
- 2Do a full resetIf a quick power cycle doesn't work, remove all cables, wait five minutes, then hold the power button for one minute. While still holding it, reconnect the cables, release the button, and wait another minute before testing.
- 3Check for jams and loose partsConfirm there is paper in the tray, look for any paper jam or scraps in the path, and make sure all cartridges, covers, and cables are seated and properly connected. A simple obstruction can trigger 0x97.
- 4Clean the printheadSafety first: power off and unplug the printer before reaching inside. Remove the cartridges and set them inverted on a paper towel. If your model allows it, remove the printhead and gently clean it with warm water, wiping until no fresh ink appears, then let it dry fully (about 15 minutes) before reinstalling.
- 5Update drivers and firmwareGo to the official Epson support page, find your exact model, and download the newest driver and firmware. A corrupt or outdated firmware version is a known cause of 0x97.
🧰 When to call a professional
If 0x97 remains after power cycling, a full reset, clearing obstructions, cleaning the printhead, and updating firmware, the fault is most likely a failed internal board. Because board-level repair on WorkForce models often costs close to a replacement printer, contact Epson support — and if the unit is still under warranty, ask about a replacement.
Epson 0x97 error — FAQ
What does Epson error code 0x97 mean?
It signals an internal hardware malfunction, usually on the printer's main board or another internal component. The printer shuts down to protect itself, which is why it stops printing suddenly.
Can I fix the 0x97 error at home?
Sometimes. A full power cycle, clearing any jam, cleaning the printhead, and updating firmware resolve it in many cases. If a board has actually failed, no home fix will help and the printer needs service or replacement.
Why does my Epson WorkForce keep showing 0x97?
WF-series models are the most prone to 0x97 because of the internal board fault it represents. If resets and cleaning only clear it temporarily, the board is likely degrading and the unit may need replacing.
Sources
This guide is independently written and not affiliated with Epson. Always unplug appliances before servicing and follow your model's manual. Error codes and steps can vary by model — when in doubt, consult a qualified technician.