Samsung Washer UR (UB) Error
What it means
The UR error (also shown as UB or UE, and easily confused because a lowercase 'b' can look like an 'R') means the washer detected an unbalanced load during the spin cycle. When the laundry is bunched on one side or the machine isn't level, the washer adds water and tries to redistribute the load to spin safely. It's usually an easy fix you can do in a couple of minutes.
Common causes of the UR (UB) error
- Laundry tangled or bunched on one side of the drum
- Washing a single heavy item (rug, comforter, towels) alone
- Overloading the washer beyond its capacity
- Washer not sitting level on the floor
- Worn shock absorbers or suspension springs (less common)
How to fix the Samsung Washer UR (UB) error
- 1Pause and redistribute the loadOpen the door, untangle the laundry, and spread items evenly around the drum. Add a few similar-weight items when spinning one bulky piece like a comforter so it balances.
- 2Don't overload (or underload)Reduce oversized loads to leave room for clothes to move, and avoid spinning a single heavy item alone. Both extremes cause the drum to wobble and trigger UR.
- 3Level the washerUse a bubble level on top of the machine. Adjust the leveling feet by turning them clockwise or counter-clockwise until the washer is flat and doesn't rock, then tighten the lock nuts.
- 4Reset the cycleUnplug the washer for a few minutes (a safe way to clear the code), plug it back in, and restart the cycle. Note: if the door is locked with water inside, let the cycle drain first before opening.
🧰 When to call a professional
If the load is balanced and evenly sized, the machine is level, and UR still appears on most cycles, the suspension components (shock absorbers, dampers, or springs) may be worn. Replacing those is best left to an appliance technician.
Samsung UR (UB) error — FAQ
What does UR mean on a Samsung washer?
It signals an unbalanced load during the spin cycle. The same fault may display as UB or UE depending on the model — the lowercase 'b' is often misread as 'R'.
How do I fix the UR error quickly?
Open the door, spread the laundry evenly, remove a few items if it's overloaded, and make sure the washer is level. Then restart the spin.
Why does UR happen with bulky items?
A single heavy item like a comforter or bath mat shifts to one side and throws off the drum's balance. Washing it with a few similar-weight items helps the washer balance and spin.
Sources
This guide is independently written and not affiliated with Samsung. Always unplug appliances before servicing and follow your model's manual. Error codes and steps can vary by model — when in doubt, consult a qualified technician.